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Payment problems

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Trevorh07/12/2016 11:52:42
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303 forum posts
87 photos

Just tried to purchase a couple of parts from arceurotrade, got all the way to make payment and then get an error server message

so I press skip this stage then I get payment declined

I have sent an email to them yesterday - nothing

sent another to the contact us email

is it me or has anyone else had trouble

trevor

Les Jones 107/12/2016 12:39:14
2234 forum posts
153 photos

I have just ordered some items from Arc Euro and paid with a debit card without any problem.

Les.

JasonB07/12/2016 13:10:57
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Moderator
21436 forum posts
2448 photos
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I e-mailed Ketan late yesterday afternoon and got a reply back in a few mins

Edited By JasonB on 07/12/2016 13:11:24

not done it yet07/12/2016 13:45:48
6325 forum posts
20 photos

Far better to call by phone, if a spurious payment problem arises on a piece of complicated software stuff, rather than dive for the internet forum approach above. I would expect it to be a simple problem at your end or that of Arc. If at Arc's end, I am sure they would rather find out from you privately rather than have it splashed over the forum. And likely more probable it is a fault at your end, or others would be suffering the same symptoms and would have phoned Ketan.

Ketan Swali07/12/2016 13:58:02
1362 forum posts
119 photos

Hi Trevor,

I have looked into this, and the issue may be unique to your order processing.

I have sent you a reply to your email from today. Unable to find your email from yesterday - Sorry.

Ketan at ARC.

Trevorh07/12/2016 14:57:57
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303 forum posts
87 photos

Hi Ketan

I have sent you a pm

thanks

trevor

Trevorh07/12/2016 15:23:14
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303 forum posts
87 photos

All resolved thanks Ketan

trevor

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